Unified Threat Management - Support | GTA, Inc.
Premium Support
NOTE: Support offerings are available only to GTA customers based in United States and Canada. International customer should contact their authorized GTA Channel Partners regarding GTA’s Annual Maintenance program or localized support offerings.

Small or medium sized business may wish to have live access to GTA’s technical support team. The premium support contract offers all the benefits of the standard support contract with additional upgrades.

The Premium Support Contract includes the following benefits for the twelve-month period beginning on the purchase date of the support contract:

  1. Download of software updates via GTA's Online Support Center for a twelve-month period starting with activation of the support contract.
     
  2. Up to 5 incidents of telephone or email technical support, with a targeted 4 hour response time during normal business hours. Resolution time per incident will depend on the nature of the technical support
     
  3. Intrusion Prevention System (IPS) Updates.
     
  4. Mail Proxy Anti-Virus subscription.
     

Should it be determined that service is required on a unit, the customer is responsible for return of the product to GTA, and GTA will ship the repaired unit to the customer via 2 day shipping.
GTA Premium Support contracts are available from a GTA Authorized Channel Partner or directly from GTA sales team at 800-775-4482 or sales@gta.com.

Premium Support Features
Contract Length 12 Months From Date of Purchase
Type of Support Telephone or Email only
Software Upgrades Included Yes
IPS Updates Included Yes
Mail Proxy Anti-Virus Included Yes
Number of Incidents 5
Targeted Response Time 4 Hours (Normal Business Hours)
Warranty Standard

 

Other Support Options

* Click on bold items for definitions


Copyright © 2014 Global Technology Associates, Inc. All rights reserved.

'GB-OS' and 'GB-Ware' are registered trademarks of Global Technology Associates, Incorporated.
'Global Technology Associates' and 'GTA' are service marks of Global Technology Associates, Incorporated.