NOTE: Support offerings are available only to GTA customers
based in United States and Canada. International customer should
contact their authorized GTA Channel Partners regarding GTA’s
Annual Maintenance program or localized support offerings.
Small or medium sized business may wish
to have live access to GTA’s technical support
team. The premium support contract offers all the benefits
of the standard support contract with additional upgrades.
The Premium Support Contract includes the following
benefits for the twelve-month period beginning on the
purchase date of the support contract:
- Download of software updates via GTA's Online Support
Center for a twelve-month period starting with activation
of the support contract.
- Up to 5 incidents
of telephone or email technical support, with a targeted
4 hour response time during normal
business hours. Resolution time per incident
will depend on the nature of the technical support
- Intrusion Prevention System (IPS) Updates.
- Mail Proxy Anti-Virus subscription.
Should it be determined that service is required on a unit, the
customer is responsible for return of the product to
GTA, and GTA will ship the repaired unit to the customer
via 2 day shipping.
GTA Premium Support contracts are available from a GTA
Authorized Channel Partner or directly from GTA sales
team at 800-775-4482 or firstname.lastname@example.org.
* Click on bold items
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'GB-OS' and 'GB-Ware' are registered trademarks of Global Technology Associates, Incorporated.
'Global Technology Associates' and 'GTA' are service marks of Global Technology Associates, Incorporated.